Contact

The Natural Pet featuring Flint River Ranch Health Food for Dogs and Cats

The Natural Pet
We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance. Please see some common answers to order and auto-ship questions below - this may save you an email or phone call.

Also, Please check our Frequently Asked Questions Page - This covers many topics and can often help you with your question - FREQUENTLY ASKED QUESTIONS

We have provided a number of ways for our Customer Care team to help you:

For Shipping, Sales Tax or Return information, please visit this link - SHIPPING/TAX/RETURNS

Email Customer Service
Auto-Ship Customer Service - (to change or check on your Auto-Ship) Please call 800-354-6858
Telephone
Fax

Telephone:

Customer Care Center

1-800-780-4302 (BEFORE YOU CALL - please see red text at the top of this page and view those pages and those items of information. This may save you a phone call and help you have your question answered faster!)

Monday to Friday 8:00am to 7:pm (PST)

Saturdays, Sundays and federal holidays please leave a message. A customer representative will contact you within 24 hours of the first business day.

FAX:

1-800-780-4302

Cancellations/Changes: If you have just placed an order and need to cancel or change the order, please immediately email annarogo@msn.com. We do not keep your credit card number on file so please be prepared to place another order on-line once she confirms your request. We cannot guarantee cancellations or changes if the order has already been processed. Please see our Shipping Policy.

Customer Form:

We want to be responsive to your questions or issues. Please help us by choosing the type of question you are submitting, then fill out the necessary information.

First Name:
Last Name:
Email Address:
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Receipt/Order Number:

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This may take a few minutes. Please only press once.

Answers to frequently asked questions

Items Often Ship Separately - Flint River Ranch ships items from many warehouses across the country. Please do not be alarmed if your entire order did not arrive in the same shipment. If, however, all products do not arrive within 3 to 5 business days after the initial shipment, please email us.

Where's my order? - If it has been less then 5 business days, do not be alarmed. However, if after 7 business days your order has not arrived, please give us a call or send an email. Please remember Flint River Ranch does not deliver on weekends and Holidays. If you order on or near a weekend, chances are your order will not ship until the next Monday, unless Monday is a Holiday, and then it will ship on Tuesday. In most cases, when the weather is great and you placed your order early in the day and early in the week, your order will arrive within 2 to 3 business days.

Where's my order part 2? Did you receive a confirmation? - Sometimes customers forget to "SUBMIT" their orders. Please check your shopping cart before you call. If you did not receive a confirmation chances are your order did not go through.

Where's my order part 3? Did you order a discounted item? - Please check your email "Junk" folder and credit card statement. If Flint River Ranch determined you were already an established customer, then your credit card was refunded and your order was cancelled. We send emails asap to this effect with information on re-ordering but many times these go to junk folders so please check there.

I can't Log-In - Don't worry about it. Please place your order without logging in as we have made this feature optional so as not to hold up your ordering ability.

When is my next Auto-Ship or Please change or cancel my auto-ship - Please call Flint River Ranch directly at 800-354-6858. Leave a message if necessary or after hours and they will make the changes you need. Always ask for an email confirmation.

contact us - customer service

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