Contact Information
The Natural Pet
We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate, we know there are times when you may need a bit of assistance. Please see some common answers to order and auto-ship questions below - this may save you an email or phone call.
Items Often Ship Separately - Items are shipped from many warehouses across the country. Please do not be alarmed if your entire order did not arrive in the same shipment. If, however, all products do not arrive within 3 to 5 business days after the initial shipment, please email us.
Where's my order? - If it has been less than 5 business days, do not be alarmed. However, if after 7 business days your order has not arrived, please give us a call or send an email. Please remember UPS, Fedex and USPS do not deliver on weekends and Holidays. If you order on or near a weekend, chances are your order will not ship until the next Monday, unless Monday is a Holiday, and then it will ship on Tuesday. In most cases, when the weather is great and you place your order early in the day and early in the week, your order will arrive within 2 to 3 business days.
Where's my order part 2? Did you receive a confirmation? - Sometimes customers forget to "SUBMIT" their orders. Please check your shopping cart before you call. If you did not receive a confirmation chances are your order did not go through.
We have provided a number of ways for our Customer Care team to help you:
For Life' s Abundance
Email Customer Service support@lifesabundance.com
For Auto-ship Customer Service (to change or check on your Auto-Ship)877-387-4564
For Flint River Ranch
Email orders@frrco.com
For Auto-Ship Customer Service - (to change or check on
your Auto-Ship) 800-354-6858
To Contact Us/Customer Care Center
1-800-780-4302 (BEFORE YOU CALL - please see our FAQ’s page and view those pages and those items of information. This may save you a phone call and help you have your question answered faster!)
Monday to Friday 8:00am to 5:00pm (PST)
Saturdays, Sundays and federal holidays please leave a message. A customer representative will contact you within 24 hours of the first business day.
FAX:
1-760-746-1558
For Flint River Ranch Cancellations/Changes: If you have just placed an order and need to cancel or change the order, please immediately email annarogo@msn.com. We do not keep your credit card number on file so please be prepared to place another order on-line once she confirms your request. We cannot guarantee cancellations or changes if the order has already been processed. Please see our Shipping Policy.
For Life's Abundance Changes/Cancellations - Please call 877-387-4564