The Natural Pet
We take our customer care very seriously. While our aim
is to make our website easy to understand, and navigate we know there
are times when you may need a bit of assistance.
Please see some common answers to order
and auto-ship questions below - this may save you an email or phone
call.
Also, Please check our Frequently
Asked Questions Page - This covers many topics and can often help you
with your question -
FREQUENTLY ASKED QUESTIONS
We have provided a number of ways for our Customer
Care team to help you:
For Shipping, Sales Tax or Return information, please
visit this link -
SHIPPING/TAX/RETURNS
Customer Care Center
1-800-780-4302 (BEFORE YOU
CALL - please see red text at the top of this page and view
those pages and those items of information. This may save you a phone
call and help you have your question answered faster!)
Monday to Friday 8:00am to 7:pm (PST)
Saturdays, Sundays and federal holidays please leave a
message. A customer representative will contact you within 24 hours of
the first business day.
1-800-780-4302
Cancellations/Changes: If
you have just placed an order and need to cancel or change the order,
please immediately email
annarogo@msn.com. We do not keep your credit card number on file
so please be prepared to place another order on-line once she confirms
your request. We cannot guarantee cancellations or changes if the
order has already been processed. Please see our
Shipping Policy.
Customer Form:We want to be responsive to your questions or issues. Please help us by choosing the type of question you are submitting, then fill out the necessary information.
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