Policies and Terms
NAMES AND ADDRESSES ARE CONFIDENTIAL
All names/addresses are confidential and are not available to third parties.
IF YOU ARE NOT HOME
If not at home, UPS will make several delivery attempts. In most cases, depending up the delivery area, they may leave your package at the front door; otherwise, they will leave a note or mail you a notice of attempted delivery. With no response within 5 days, they will return the package to our warehouse.
DELAYED AND LOST SHIPMENTS
Because of weather, holidays, and various other reasons, your package may require extra time for delivery. While UPS is usually very efficient, sometimes packages are incorrectly routed and delayed in shipment. When confirming shipments, the date provided by customer service is the date invoiced. The actual pickup date can be a day later as UPS scheduled pickup close at 3 PM and pickup may be over a weekend or holiday.
If you feel a shipment has been delayed or lost, please call 800-354-6858, leave your full name, day-time phone number, shipping address, date of order and request a priority package trace.
DAMAGED SHIPMENTS
If you receive a shipment that is noticeably damaged - refuse the shipment and have it returned to Flint River Ranch for replacement. If the shipment was left at your home while you were out, call UPS 1- 800-742-5877 and advise them that you are refusing the shipment and they will pickup.
SHIPPED ORDERS
Orders cannot be cancelled after they have been processed. Customer assumes responsibility for freight costs of undamaged shipments refused and returned.
Customer assumes responsibility to keep shipping address current.
UPS CALL TAGS:
There is a $10.00 charge to your account for issuing a UPS Return Call Tag request and it will be deducted from any refund or credit.
SALES/USE TAX
Applicable sales/use tax is charged on all orders.
AUTOMATIC SHIPMENTS
An automatic shipment program is an ideal way to insure that you will receive product on a regular scheduled basis. An Autoship Schedule can be easily cancelled or changed with a minimum advanced notice of 5 business days.
Autoship orders are packed the night before the date of shipment and picked up early in the morning on the scheduled day of shipment. If the date of shipment falls on a Saturday, Sunday or Holiday, the order is shipped prior to the regular shipping date to insure prompt delivery after the weekend or holiday.